Location: Houston

Department: DEPENG

The Opportunity

The Senior QMS and Operational Excellence Leader is responsible for leading the governance, execution, and continuous improvement of Integra’s Quality Management System while driving operational excellence across corporate, engineering, manufacturing, integration, commissioning, supplier, and field operations. This role serves as a senior quality systems and process improvement leader, ensuring that policies, procedures, process ownership, records, metrics, audits, corrective actions, management reviews, and improvement priorities are clearly defined, consistently executed, and aligned with ISO 9001 principles, customer requirements, regulatory expectations, and Integra’s enterprise quality objectives. The ideal candidate brings strong QMS leadership, operational excellence experience, cross-functional influence, data-driven problem solving, and a continuous improvement mindset to strengthen process discipline, audit readiness, standardized execution, risk reduction, and customer outcomes.

What you will do?

QMS GOVERNANCE, EXECUTION, AND ADMINISTRATION

• Lead the governance, administration, deployment, and continuous improvement of the Quality Management System across Integra’s corporate, engineering, manufacturing, supplier quality, integration, commissioning, and field operations.
• Establish and maintain QMS process architecture, controlled documentation, records, standards, workflows, roles, responsibilities, and system health monitoring to support consistent execution and audit readiness.
• Ensure quality policies, objectives, procedures, and process controls remain aligned with ISO 9001 principles, customer requirements, regulatory expectations, and Integra’s enterprise quality operating model

OPERATIONAL EXCELLENCE AND PROCESS IMPROVEMENT

• Lead operational excellence initiatives that improve standard work, process discipline, handoffs, quality controls, cycle time, first-pass quality, cost of poor quality, and customer-impacting outcomes.
• Partner with process owners and functional leaders to map, standardize, measure, and improve key business processes using risk-based thinking, Lean/Six Sigma methods, PDCA, root cause analysis, and practical problem solving.
• Drive sustainable corrective and preventive actions that address systemic process gaps, repeat nonconformities, audit findings, customer concerns, and operational risks.
• Develop training and coaching programs to drive RCA and Six Sigma training.

AUDITS, MANAGEMENT REVIEW, AND COMPLIANCE

• Own the QMS internal audit program, including audit strategy, annual planning, schedules, criteria, execution, reporting, finding closure, and effectiveness verification.
• Serve as a senior liaison for external registrar, customer, regulatory, and third-party quality system audits, ensuring objective evidence, process owner readiness, responses, and corrective actions are complete and timely.
• Lead management review preparation and execution by consolidating QMS performance, audit results, corrective action status, customer feedback, process performance, risks, opportunities, resource needs, and improvement actions into executive-ready summaries.

PERFORMANCE MANAGEMENT, METRICS, AND DIGITAL ENABLEMENT

• Define, track, and report quality system and operational excellence metrics, including audit completion, finding closure, corrective action aging, training compliance, document control performance, repeat findings, customer feedback, process adherence, and QMS effectiveness.
• Analyze QMS and operational data to identify recurring defects, process variation, compliance risks, quality-related waste, and improvement opportunities across functions and sites.
• Support QMS digitization, dashboards, workflow improvements, data integrity, document control tools, corrective action tracking, and performance visibility that enable scalable quality execution.

STAKEHOLDER COLLABORATION, TRAINING, AND CHANGE LEADERSHIP

• Partner with Engineering, Manufacturing, Project Quality, Supplier Quality, Integration Quality, Commissioning, Operations, HR, and executive leadership to align QMS expectations, process ownership, improvement priorities, and accountability.
• Develop and deliver QMS, audit readiness, document control, corrective action, process compliance, and continuous improvement training for leaders, process owners, quality teams, and employees.
• Coach teams on process discipline, problem solving, standardization, risk-based thinking, and “everyone owns quality” expectations to strengthen Integra’s quality culture.

TEAM LEADERSHIP AND PROGRAM MANAGEMENT

• Supervise, coach, and develop QMS, audit, documentation, quality operations, and continuous improvement personnel as assigned.
• Establish priorities, project plans, milestones, owners, and operating rhythms for QMS deployment, process improvement, audit readiness, and operational excellence initiatives.
• Provide regular updates to senior leadership on QMS maturity, operational excellence progress, risks, resource needs, corrective actions, and improvement results

Required Qualifications

• Bachelor’s degree in engineering, quality management, industrial technology, construction management, business, operations, or a related technical field preferred; equivalent experience may be considered.
• Minimum of 8 to 10 years of progressive experience in quality management systems, quality assurance, operational excellence, continuous improvement, internal auditing, document control, corrective action management, or process governance within manufacturing, engineering, construction, mission-critical, industrial, energy, or complex equipment environments.
• At least 5 years of experience leading QMS programs, audit programs, operational excellence initiatives, people, or cross-functional process improvement efforts.
  Strong working knowledge of ISO 9001 principles, process ownership, risk-based thinking, management review, internal auditing, root cause analysis, CAPA, document control, records management, training compliance, QMS performance metrics, Lean, Six Sigma, PDCA, and standard work.
• Demonstrated experience maintaining, improving, or scaling a QMS; leading internal and external audit readiness; facilitating management review; and driving corrective action closure across multiple functions or sites.

Preferred Qualifications

• ISO 9001 Lead Auditor certification strongly preferred; ASQ Certified Manager of Quality/Organizational Excellence, Black Belt or Master Black Belt, Lean certification, or related quality credentials are a plus.
• QMS AND COMPLIANCE KNOWLEDGE: Comprehensive understanding of ISO 9001, quality management systems, process governance, internal and external audits, management review, document control, records management, CAPA, training compliance, and audit readiness.
• OPERATIONAL EXCELLENCE: Strong capability in Lean, Six Sigma, PDCA, standard work, process mapping, value stream thinking, problem solving, waste reduction, process control, and sustainable continuous improvement.
• LEADERSHIP SKILLS: Proven ability to lead teams, influence cross-functional stakeholders, coach process owners, and drive accountability across matrixed organizations.
• TECHNICAL PROFICIENCY: Proficiency with QMS platforms, document control systems, audit management tools, corrective action tracking, quality dashboards, data analysis, and project management tools.
• COMMUNICATION SKILLS: Strong written and verbal communication skills with the ability to translate QMS performance, risks, audit findings, and improvement priorities into clear executive-ready summaries.
• MULTITASKING ABILITY: Ability to manage multiple priorities, audits, improvement initiatives, stakeholders, and deadlines in a fast-paced, multi-site environment.

How we support you

• We believe your best work happens when you feel supported - professionally, personally, and financially. That’s why we offer a range of benefits designed to help you thrive, stay healthy, and plan for the future.
• Performance-driven rewards – Competitive pay with incentive opportunities that recognize your results and contributions.
• Comprehensive healthcare – Medical, dental, and vision coverage that supports you and your family’s total well-being.
• Security and peace of mind – Life and disability insurance programs that provide protection when it matters most.
• Flexible benefits options – A variety of voluntary benefits so you can personalize coverage to fit your needs.
• Time to recharge – Generous paid time off to relax, travel, and maintain a healthy work-life balance.
• Investing in your growth – Education assistance and tuition support to help you build skills and advance your career.
• Planning for the future – Retirement and savings programs that help you achieve long-term financial confidence.

Come build with us

At Integra, we’re driven by a vision to transform the data center industry. We specialize in delivering optimized turnkey solutions that bring together speed, quality, and reliability - helping our clients build and operate the mission-critical infrastructure that powers today’s digital world. Integra is a vertically integrated company - owning and managing every phase of the process from site selection and design to manufacturing, procurement, commissioning, and warranty. This approach allows us to move faster, solve challenges more efficiently, and deliver exceptional outcomes for our partners.

What truly sets Integra apart is our people. We are a team of problem-solvers, engineers, builders, and operators who thrive on tackling complex challenges and delivering results. Our culture values collaboration, accountability, and continuous improvement - because in a rapidly evolving digital landscape, excellence and adaptability matter.

Joining Integra means being part of a company that is shaping the future of data center infrastructure. If you’re passionate about innovation, impact, and building systems the world depends on, you’ll find the opportunity to grow and make a difference here.

Equal Opportunity Statement

Integra provides equal employment opportunities for all people. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact talent_acquisition@integra.com